Data Deletion
Last updated: March 2026
Your Right to Deletion
Under the Tanzania Personal Data Protection Act (PDPA) 2022, you have the right to request deletion of your personal data. Kubwa Technologies Ltd (“Kubwa”) is committed to honoring these requests promptly and transparently.
What Gets Deleted
Your account profile (name, email, phone number)
Delivery addresses and location history
Order preferences and saved favorites
Payment method details (card tokens are destroyed)
Push notification tokens and device identifiers
Chat and support conversation history
Age verification records
What We Must Retain
Certain data is retained as required by Tanzanian law:
Transaction records & receipts
Tanzania Revenue Authority (TRA) — 5 years
Age verification audit trail
Tanzania Liquor Act compliance — 3 years
Financial ledger entries
Tax and accounting regulations — 7 years
Retained records are anonymized where possible. Personal identifiers are removed while preserving legally required transaction data.
How to Request Deletion
In-App Request
Go to Account → Settings → Delete Account. This triggers automatic deletion.
Email Request
Send an email to privacy@kubwa.io with the subject “Data Deletion Request” from the email associated with your account.
Support Chat
Contact our support team via the Support page and request account deletion.
Deletion Timeline
Within 24 hours
Account deactivated, data access revoked
Within 7 days
Personal data purged from active systems
Within 30 days
Data removed from backups and caches
You will receive email confirmation at each stage of the deletion process.
Third-Party OAuth Data
If you signed up using Google or Facebook, deleting your Kubwa account removes all data stored by Kubwa. To revoke Kubwa's access to your Google or Facebook profile, visit your respective account's connected apps settings.
Questions about data deletion?
Contact our Data Protection Officer at privacy@kubwa.io